Shipping Policy

Velora Mart – Shipping Policy

At Velora Mart, we are committed to delivering your orders quickly, safely, and conveniently.

Order Processing

• All orders are processed within 1 business day.
• Once your order is confirmed, it will be handed over to our delivery partner for shipment.
• We may contact you by phone or message to confirm your order before dispatch.

Delivery Time

• We offer delivery across the United Arab Emirates (UAE).
• Orders are generally delivered within 2–3 business days after order confirmation.
• Delivery times may vary slightly depending on your location, courier availability, public holidays, or other circumstances beyond our control.

Cash on Delivery

• No advance payment is required.
• All orders are available on a Cash on Delivery (COD) basis.
• You can pay the order amount to the delivery agent when your parcel is delivered.

Shipping Charges

• Any applicable shipping charges will be clearly displayed at checkout before you place your order.
• We may offer free shipping on selected products or during promotional periods.

Delivery Address

Please make sure that your name, phone number, and delivery address are correct when placing your order. Velora Mart is not responsible for delays caused by incorrect or incomplete delivery information.

Failed Delivery

If our delivery partner is unable to deliver your parcel because the customer is unavailable or cannot be contacted, another delivery attempt may be arranged. Please ensure that your phone number is active and available during the delivery period.

Delays

Although we aim to deliver within 2–3 business days, unexpected delays may occasionally occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Our support team will review your request and assist you according to our return and refund policy.

Contact Us

If you have any questions regarding shipping or your order, please contact Velora Mart through the contact details available on our website.

Velora Mart reserves the right to update this Shipping Policy whenever necessary.